Taylor Swift speaks out on Ticketmaster with an IG statement

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Photo: Ian West/PA Images via Getty Images

Update, November 18, 2022: Nearly a day after Ticketmaster canceled the general sale of her Eras Tour, Taylor Swift has addressed fan issues with Ticketmaster. “It’s really amazing that 2.4 million people got tickets,” she wrote on her Instagram story, “but it really pisses me off that so many of them feel like they got endured several bear attacks to obtain them.” “We asked them several times if they could handle this type of request and were assured they could,” Swift added without mentioning Ticketmaster by name. She wrote that she was “trying to figure out how this situation can be improved in the future” and assured ticketless fans that there would be “more opportunities” to see her live. However, Swift did not say if there will be a general sale for the tour or if there are any tickets left.

The original story follows.

Taylor Swift fans are about to be in for their revenge era. On November 17, Ticketmaster canceled the general sale scheduled for Swift’s Era Tour. The company announced on Twitter, citing “extraordinarily high demands on ticketing systems and insufficient remaining ticket stock to meet this demand”. The news came less than 24 hours before tickets went on sale to the public (10 a.m. ET Nov. 18) and after days of reviews on Ticketmaster – starting with the Verified Fan presale on November 15, which generated such massive demand that it led to the collapse of Ticketmaster and left millions of fans empty-handed. As a result, Ticketmaster has delayed part of the Verified Fan presale and the following Capital One presale, which took place yesterday. It is unclear what the next stages of the tour will be. We’ve reached out to Swift’s reps for comment and Ticketmaster for clarification on future general sale plans.

ticket master claimed this application for Swift’s tour was a record high with over 3.5 million people signing up for the Verified Fan presale, 1.5 million receiving presale codes and over 2 million tickets sold on November 15 alone. Based on the company’s estimated demand, Swift is expected to perform 900 in-stadium shows. (She’s playing 52 shows, nearly double the amount she originally announced, on her first tour since 2018.) Ticketmaster said it received 3.5 billion system requests, quadrupling its previous peak, and 15% of users encountered problems during the presale. After the failed pre-sales, Ticketmaster said it was focusing on improving service. “The biggest venues and artists turn to us because we have the best ticketing technology in the world – that doesn’t mean it’s perfect, and clearly for Taylor’s on sale it wasn’t.” the company said.

As Swifties attacked Ticketmaster on social media over site delays, exorbitant dynamic prices and lack of tickets, politicians turned their attention to the ticketing giant and its parent company, Live Nation. The Tennessee Attorney General yesterday announced a consumer protection and antitrust investigation into Ticketmaster and Live Nation, while Senator Amy Klobuchar sent a letter to Live Nation CEO Michael Rapino requesting information about its business operations. “You said you were ‘confident this plan will work'” Klobuchar wrote:, citing the 2009 merger hearing. “It seems your trust was misplaced.” Other members of Congress, including Rep. Alexandria Ocasio-Cortez, called Live Nation and Ticketmaster a monopoly and criticized the merger.

Swift’s tour is just the latest to run into trouble with Ticketmaster. Earlier this year, Bruce Springsteen and Blink-182 fans criticized the company’s online platform and dynamic pricing.

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